How do our group calls work?

With our telephone group option, you are able to dial into the group session, will learn how to prevent Type 2 diabetes, have the opportunity to partake in group discussions and ask your coach questions, all from the comfort of your home.

How do I join the calls?

Before each session, you will receive an email and text letting you know:

  • Your session time and date
  • Your coach’s name
  • The phone number to dial
  • Your session ID (which may change each session)

Five minutes before your session is due to start, call the phone number provided, follow the instructions on the call and enter your session ID prompted.

Top tips:

  • When it prompts you to enter the ‘pound sign’ it means ‘#’
  • Once you are connected, please mute your line if you aren’t talking, this will allow everyone to hear each other clearly
  • Calls are charged at your local network rate and will be covered by any inclusive minutes on your phone plan. For those who have free calls for up to one hour, please use the short break during the session to drop off the call and dial back in.