This privacy notice is issued on behalf of Acacium Group and all its group companies. A full list of our group companies and their trading names can be found on our website: acaciumgroup.com/our-brands/. All reference to Acacium Group refer to these companies. If you require a printed copy of this privacy notice or our group companies, please contact us using the details below.
When we mention “we”, “us” or “our” in this privacy notice, we are referring to any company in the Acacium Group.
The controller for your personal data is Pulse Healthcare Limited trading as Xyla.
This privacy notice applies to you when you visit any of our websites across the Acacium Group. To view our privacy policy for the Healthier You: NHS National Diabetes Prevention Programme click here.
1. Our contact details
Please contact us using the details below:
Email us at dpo@acaciumgroup.com
Write to us at:
Data Protection Officer
Acacium Group
9 Appold Street
London
EC2A 2AP
You do also have the right to make complaints about the way we use your personal data directly to the Information Commissioner’s Office (often referred to as “the ICO”) and details about how to do so are at the end of this privacy notice. We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please feel free to contact us in the first instance.
We regularly review this privacy notice and will update it where necessary. We do recommend you regularly review this privacy notice to make sure you have the most up to date information. This privacy notice was last updated on 30/04/2025
2. When will this privacy notice apply?
This privacy notice will apply to personal data that we collect from you when you:
We are committed to ensuring that your privacy is protected. If you provide us with personal data, you can be assured that it will only be used in accordance with this privacy notice.
3. What is the lawful basis for using your personal data?
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. This means that we must process your information in compliance with our regulatory framework and the law .There is a list of possible lawful bases in the UK GDPR and you can find out more about lawful bases on the ICO’s website
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data for the purposes listed below:. These are commonly called the lawful basis for processing.
We will only use your personal data for the purposes for which we collected it, unless we lawfully and reasonably consider that we need to use it for another reason and that reason is compatible with the law and the original purpose in this privacy notice.
The table below sets out the personal data that we collect and use about you and the lawful basis we will rely on, as set out above.
| Who does this apply to? | Personal data | Purpose | Lawful basis |
| Visitors of the website who wish to register as a job seeker or be contacted by us Basic contact details: | Full name* Telephone number* Address * Mobile number* Email address* | • Honour your request to be contacted • To enable us to contact you by your preferred name • To enable you to receive job alerts for suitable job opportunities • To create an online account to store favourite jobs and speed up the application process | Legitimate Interests |
| Visitors of the website who wish to register as a job seeker or be contacted by us | Location* | • To enable a consultant in your preferred location to contact you • To assess if we recruit in your preferred location | Legitimate Interests |
| Visitors of the website who wish to register as a job seeker or be contacted | Job role* | • To enable a consultant who specialises in your preferred job role to contact you • To assess if we recruit for your speciality and prioritise in demand roles and specialities | Legitimate Interests |
| Visitors of the website who wish to recommend a friend to us | Details of a friend who you would like to refer to us including their: Name; Email; Contact number; Specialty; and Location | • To extend our services to other relevant professionals • To offer you a financial incentive to refer our services and increase our workforce | Legitimate Interests |
| Visitors of the website who wish to be contacted by us | Your message within the contact form | • To enable us to direct you to an appropriate person who can respond to your message/request | Legitimate Interests |
4. What personal data must you provide to us to enable us to contact you or register your details for an account?
We require certain personal data from you. Without this information, we would be unable to fulfil your request to contact you or to register an account to connect you with relevant job opportunities. These required fields are marked in the above table with an asterisk (*).
5. Why is your personal data shared across the Acacium Group of companies?
The personal data you provide will be shared within the Acacium Group insofar as it is necessary to do so. This will enable us to deliver our services to you, increase the number of job opportunities available, and enhance the services offered by the Acacium Group. It also enables us to undertake some of our necessary business activities more efficiently, such as monitoring compliance of agency workers, identifying job/work opportunities as well as finance activities such as credit control and payroll activity.
6. Which third parties are your personal data shared with?
We will share your personal data with:
Please notice this list is not exhaustive and might include other third parties.
We require that all third parties respect the security of your personal data and adhere to data protection laws. Where we share your personal data with third parties providing operational services to us, we only allow them to process your personal data for specific purposes in accordance with our instructions.
All of your data is stored in the UK and is accessed in a secure environment by third parties if necessary for the purposes of this privacy policy.
7. How long do we keep your personal data for?
We will only keep your personal data for as long as is necessary for the purposes for which it was collected. In order to determine the appropriate retention period for your personal data, we consider the amount, nature, and sensitivity of your personal data and the likelihood of a suitable job opportunity arising. We will also consider whether there are any specific legal or regulatory requirements which require us to keep your personal data for a particular period of time, such as evidence of right to work checks.
8. Will we transfer your data outside of the United Kingdom?
As a global business, we may transfer your personal data globally within Acacium Group or to third-parties who are outside of the United Kingdom (UK) in connection with the purposes outlined within this privacy policy. This includes the use of both Acacium Group companies and third party companies to assist with administrative activities connected to job roles, including monitoring compliance of agency workers, identifying job/work opportunities, finance including credit control and payroll activity. In all instances the actual data accessible by the Acacium Group or third party company remains hosted in our UK data environment, and is accessed via a remote secure link.
Whenever we transfer your personal data outside of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
If you would like further information about the methods used to transfer personal data outside of the EEA, please contact us at dpo@acaciumgroup.com.
9. Our use of artificial intelligence AI
Artificial Intelligence (or “AI”) is a term used for a range of technologies that can replace manual processes and solve complex tasks by carrying out functions that previously required human action.
We may use personal data as part of the development and training phase of an AI solution, for example where it is not possible to use anonymised data.
We use AI to support our existing activities. To use AI, we combine information you have provided to us directly, information we derive about you from your use of our services or your interactions with us, and information from other people and organisations. We use AI for different purposes such as:
Please note that throughout the recruitment process and while you are a candidate you will not be subject to a solely automated decision making as the final decisions will be taken by humans (albeit based on the outputs produced by AI).
10. How do we safeguard your personal data?
We have implemented appropriate security measures to prevent your personal data from accidental loss, alteration, unauthorised disclosure, or access.
In addition, we limit access to your personal data to only those employees, agents, contractors and other third-parties who have a business need to know. They will only process your personal data on our instructions and subject to the applicable law.
Additionally, we have established procedures to address any suspected personal data breaches and will notify you and any applicable regulators if legally required.
11. What is a cookie and why do we use it?
Cookies are small files that are sent to your device when you visit a website or app. They stay on your device and are sent back to the website or app they came from when you visit it again. For more information about cookies please visit www.allaboutcookies.org. You can control and delete cookies through your browser settings for more information on how to do this please visit www.allaboutcookies.org/manage-cookies.
We use the following cookies on our website:
| Type of Cookie | Description |
| Strictly Necessary Cookies | These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. |
| Performance Cookies | These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site and will not be able to monitor its performance. |
| Functional Cookies | These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these services may not function properly. |
| Targeting Cookies | These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising. |
By default, only Strictly Necessary cookies are active. Strictly Necessary cookies allow the Website to be accessible, and without them some parts of the Website will not work. They are essential for the basic functionalities of the Website to operate.
Performance, Functional or Targeting cookies are disabled by default, but you have the chance to activate them the first time you access the Website in the Cookie banner (by clicking the “Accept all” button or via your customized settings).
We use industry standard cookies, as appropriate, to track your behaviour online and gain statistical information at an aggregated level to monitor the operation of the Website, to improve the Website based on performance and to assess the effectiveness of campaigns.
For example, we track the number of visits to the Website, where each visitor came from (i.e. the website you visited prior to coming to the Website) and where each visitor goes to from the Website (i.e. the website you visit after leaving ours).
After you have visited our website we may send you personalised adverts via third-party platforms such as Facebook, Google or LinkedIn. These adverts are delivered to you so we can continue to engage with you and display new opportunities that may be of interest
We use Google Analytics to receive anonymised reports on how long visitors stay on our website, whether they apply for jobs and which of our jobs and web pages are getting the most views and interactions. This information allows us to improve user experience and make sure the content is relevant and interesting.
12. Third-Party Cookies
When you use the Website, you may encounter links to third-party websites and/or content from third parties.
The Website may also offer you the opportunity to further engage with us and share information with others using social networks.
The third party content is added to our Website so we can keep you up to date with carefully selected information that you may find relevant or of interest, however this can result in these third-party providers storing additional cookies on your device that we have no control over.
Consequently, we suggest you check the websites of any such third parties and their respective privacy and cookie policies for more information about their cookies and how you can manage them.
Please note however that if you choose to access third party sites through this Website, the cookies we have listed in the previous section may not form an exhaustive list..
13. How will your data be used for marketing?
We may occasionally send you information that we believe would be of interest to you or provide current advice that is relevant.
The types of communication you may receive include:
We understand that you may prefer not to receive this information. While we would regret your missing out, you can opt out by:
We endeavour to process requests to stop marketing as soon as possible, but this may take up to 28 business days. During this period, you may still receive some marketing communications.
14. What rights do you have in relation to your personal data?
You have a number of rights in relation to how we use your information, and these are explained in the table below:
| Your Rights | Explanation |
| Your right of access | You have the right to ask us for copies of your personal data. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. |
| You right to rectification | You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. We may, however, refuse your request if we consider that the information is accurate having looked into it. |
| Your right to erasure | You have the right to ask us to delete your personal information. This might not include all your information, particularly if it relates to types of information we are required to keep for certain periods of time (for instance right to work checks). Please ask if you have any further questions. |
| Your right to restriction of processing | You have the right to ask us to limit how we can use your personal information, although this is subject to certain limitations. |
| Your right to object to processing | You have the right to object to the processing of your personal data. This might not apply to all your information. You can inform us of any concerns you have regarding the processing of your data and you have the right to discuss this with us. |
| Your right to withdraw consent | This right arises at any time we are relying on the consent you have provided to us to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide our services to you. We will advise you if this is the case at the time you withdraw your consent. |
| Your right to data portability | You have the right to ask that we transfer the personal data that you gave us to another organisation, or to you, in certain circumstances. |
| Your right to not to be subject of automated individual decision-making: | This right provides you with the right to not be subject to a decision that is based solely on automated processing if that decision produces legal or similarly significant effects on the individual. This right also includes the right to be informed about the existence of automated decision making, including profiling, and to receive meaning information about the logic involved, as well as the significance and envisaged consequences of such processing. As explained above, however, although some of our activities are automated they are not used to profile or otherwise make decisions about you. |
15. Exercising your rights
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
In most cases we will deal with your request as soon as possible and at the latest within one calendar month of the request. If we need more time, we will let you of this.
To find out more about your personal data rights, click here
Please note that we do not charge for any such requests unless there are exceptional circumstances.
16. How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using our contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
At the ICO’s address
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Calling the ICO’s Helpline number: 0303 123 1113
Or visiting the ICO’s Website: https://www.ico.org.uk/make-a-complaint
17. Updates of this Policy
We regularly review and update this privacy notice as needed. We recommend that you regularly review this privacy notice to ensure you have the most up to date information.
This privacy notice was last updated on 30/04/2025.